Maintaining your privacy is really important to us. You entrust us with your information, and we take that responsibility seriously.

This Privacy Policy explains how Al-Sahar Watches collects, stores and uses personal data when you browse www.al-sahar.co.uk, purchase our products, create an account, contact us, or otherwise interact with our website.

Please read this Privacy Policy carefully to understand how we treat your personal data.

1. General Information

Al-Sahar Watches takes security and privacy seriously.

This Privacy Policy explains how we collect, store and use personal data when you browse www.al-sahar.co.uk or otherwise provide your personal data to us.

For the purposes of this Privacy Policy, Al-Sahar Watches is referred to as “we”, “us” or “our”, and www.al-sahar.co.uk is referred to as the “Website”.

By using our Website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. What Information We Collect About You

Your Personal Data

When we say “personal data”, we mean information that identifies you or can reasonably be associated with you.

Your personal data may be collected when you place an order, create an account, contact us by email, complete a form, subscribe to communications, or otherwise interact with our Website.

We process personal data in accordance with applicable data protection and privacy legislation.

Information You Provide

Personal data may include:

• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Postcode
• Account information
• Order information
• Payment-related information required to process your order
• Information provided through contact forms
• Correspondence between you and Al-Sahar Watches
• Customer service enquiries
• Information relating to returns, refunds and warranty enquiries
• Any other information you voluntarily provide to us

We do not knowingly collect or solicit personal data from anyone under the age of sixteen.

If we become aware that personal information has been collected from a child under sixteen without appropriate consent, we will take reasonable steps to delete that information.

Information We Collect Automatically

We may collect information about how visitors use our Website in order to improve our services, understand website usage and enhance the customer experience.

This may include information such as:

• Pages visited
• Products viewed
• Website interactions
• Referring websites
• General website traffic information
• Abandoned cart information
• Browser and device information
• General usage patterns

Some of this information may constitute personal data depending on how it is collected and combined with other information.

We use this information to help us understand how customers use www.al-sahar.co.uk, improve our Website and improve our products and services.

3. How We Use the Information We Collect

We may use your personal data for legitimate business purposes, including:

• Processing and fulfilling your orders
• Sending order confirmations
• Providing order and delivery updates
• Responding to customer enquiries
• Providing customer support
• Processing returns and refunds
• Providing warranty support
• Helping with watch setup and product features
• Managing customer accounts
• Maintaining records of your preferences
• Improving our products and services
• Improving your experience on our Website
• Understanding how customers use our Website
• Analysing customer feedback
• Preventing fraud and protecting our Website
• Meeting legal and regulatory obligations

We may contact you by email, telephone or other appropriate communication methods where necessary in relation to your order, account, enquiry or services provided by Al-Sahar Watches.

Contacting You for Marketing Purposes

We may use your personal data to contact you about Al-Sahar Watches products, offers, promotions, new arrivals or other information that may be relevant to you.

We will only send marketing communications where we have an appropriate lawful basis to do so.

Where required, you will be given the opportunity to unsubscribe from marketing communications.

If you no longer wish to receive marketing communications, you can contact us at:

support@al-sahar.co.uk

You may also use an unsubscribe option provided in a marketing email where available.

4. Why Do We Use Your Personal Data?

We collect and use personal data for different purposes depending on how you interact with our Website.

This may include processing information because it is necessary to:

• Process and fulfil an order
• Provide products and services requested by you
• Communicate with you regarding your order
• Provide customer support
• Respond to enquiries
• Manage your customer account
• Comply with legal obligations
• Protect our legitimate business interests
• Improve our products, services and Website

Where appropriate, processing may also be based on your consent.

If you fail to provide information that is necessary to process your order or provide a requested service, we may be unable to provide that service or fulfil your order.

5. How We Share Information We Collect

We respect your personal information and do not sell your personal data.

We may share personal data with third parties where this is necessary to operate our Website, process orders, provide services to you, comply with legal obligations, or protect our rights.

For example, information may be shared with service providers involved in:

• Website hosting
• Website functionality
• WooCommerce/e-commerce services
• Payment processing
• Order fulfilment
• Delivery and shipping
• Email communication
• Customer support
• Website analytics
• Fraud prevention
• Technical support

We expect service providers who process personal information on our behalf to handle that information securely and appropriately.

We may also disclose personal information where required by law, regulation, court order, law enforcement or other lawful authority.

Legal and Business Requirements

We may disclose personal information where reasonably necessary:

• To comply with a legal obligation
• To protect our rights or property
• To prevent or investigate fraud or unlawful activity
• To protect the safety of our customers or others
• To enforce our terms and conditions
• In connection with a business transfer, merger, acquisition or sale of business assets

6. How Long Do We Store Your Data?

We only retain personal data for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer services, maintaining business records and complying with legal obligations.

The exact retention period may depend on the type of information and the reason it was collected.

Examples of information we may retain include:

We may retain certain information for longer where required by law or where necessary to establish, exercise or defend legal claims.

7. How to Access and Control Your Information

If you have created an account with us, you may be able to access and update certain personal details through your account.

You may also contact us to request information about the personal data we hold about you.

We may ask you to provide appropriate information to verify your identity before responding to certain requests.

Your Individual Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal data.

These may include the following:

7.1 Right of Access

You may ask us to confirm whether we process your personal data and, where applicable, request a copy of the personal data we hold about you.

7.2 Right to Change or Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

You can contact us using:

support@al-sahar.co.uk

Withdrawing consent does not affect processing that took place before consent was withdrawn.

7.3 Right to Rectification

You may ask us to correct personal information that is inaccurate or incomplete.

If you have an account, you may also be able to update certain information through your account.

7.4 Right to Erasure

In certain circumstances, you may ask us to delete your personal data.

We will consider your request in accordance with applicable data protection law.

There may be circumstances where we are required or permitted to retain certain information.

7.5 Right to Data Portability

In certain circumstances, you may have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format, or request that it be transferred to another organisation where legally applicable.

7.6 Right to Object

In certain circumstances, you may have the right to object to our processing of your personal data.

You can contact us if you wish to exercise this right.

7.7 Right to Restrict Processing

In certain circumstances, you may ask us to restrict the processing of your personal data.

7.8 Right to Make a Complaint

If you have concerns about how we process your personal data, please contact us first so that we can try to resolve your concerns.

Email: support@al-sahar.co.uk

You may also have the right to raise a complaint with the relevant data protection supervisory authority.

7.9 Getting in Touch

To make an enquiry or exercise your rights under this Privacy Policy, please contact:

Al-Sahar Watches
Email: support@al-sahar.co.uk
Website: www.al-sahar.co.uk

8. Use of Cookies

Our Website may use cookies and similar technologies.

Cookies are small files that may be placed on your device when you visit a website.

Cookies may help us:

• Keep the Website functioning correctly
• Remember certain preferences
• Understand how visitors use our Website
• Improve website performance
• Improve the customer experience
• Understand website traffic
• Support shopping cart and e-commerce functionality

Some cookies may be provided by third-party services used on our Website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.

For more information about cookies used on our Website, please refer to our Cookie Policy.

9. Data Security

We take the security and privacy of your personal data seriously.

We endeavour to take reasonable and appropriate measures to protect personal data against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Where payment information is processed through third-party payment providers, payment processing may be handled directly by those providers according to their own privacy and security policies.

Al-Sahar Watches does not intentionally store customers’ full payment card details where payment processing is handled by an external payment provider.

10. Third-Party Services

Our Website may use third-party services to help us operate our business and provide services to customers.

These may include services for:

• Payment processing
• Website hosting
• E-commerce functionality
• Delivery and shipping
• Email communication
• Website analytics
• Customer support
• Security and fraud prevention

Third-party providers may process personal information according to their own privacy policies and applicable data protection requirements.

Where appropriate, we take reasonable steps to ensure that third-party service providers handle customer information securely.

11. Changes to This Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect changes in our business, Website, services or legal requirements.

When we make changes, we may update the Last Updated date at the top of this Privacy Policy.

We recommend reviewing this page periodically to stay informed about how we protect your information.

12. How to Contact Us

If you have any questions about this Privacy Policy, your personal data, an order, or how Al-Sahar Watches uses your information, please contact us.

Al-Sahar Watches

Website: www.al-sahar.co.uk
Email: support@al-sahar.co.uk

For privacy-related enquiries, please use the email address above.