Frequently Asked Questions
Everything You Need to Know About Al-Sahar
Have a question about our Islamic watches, prayer-time features, orders or delivery?
We’ve answered some of the most common questions below. If you can’t find the information you’re looking for, please contact our customer support team.
General Questions
What is Al-Sahar?
Al-Sahar specialises in Islamic watches and Azan clocks that combine elegant design with practical Islamic features. Our collection is designed to help you stay connected to prayer while complementing your everyday style.
What types of products does Al-Sahar offer?
Al-Sahar specialises in Islamic
Our collection includes:
- Luxury Watches
- Classic Watches
- Sport Watches
- Ladies’ Watches
- Qibla Watches
- Azan Clocks
- New Arrivals
Are Al-Sahar watches suitable for everyday use?
Yes. Our watches are designed for everyday wear, although features and water resistance can vary between individual models. Please check the product specifications before purchasing.
Islamic Features
Do Al-Sahar watches show prayer times?
Yes, all Al-Sahar watches include prayer-time functionality.
Do the watches have Azan alerts?
All models provide Azan or prayer-time alerts.
Do Al-Sahar watches have Qibla direction?
All models include a Qibla direction feature. Availability depends on the model.
Can the watches display Hijri dates?
Yes. All models support both Hijri and Gregorian calendars.
Can I use an Al-Sahar watch outside the UK?
Al-Sahar Islamic watches offer prayer-time settings for cities worldwide. Please check your chosen model’s specifications for details on supported functionality.
Orders & Delivery 🚚
How can I place an order?
Simply select your preferred product, choose any available options and add it to your basket. Proceed to checkout and follow the instructions to complete your purchase.
How will I know my order has been received?
After successfully placing your order, you should receive an order confirmation. Please contact us if you do not receive confirmation or need help with your order.
Do you deliver across the UK?
We provide service for customers across the UK & Ireland. Delivery options and availability are shown during the checkout process.
How can I track my order?
If tracking information is available for your order, it will be provided through your order or delivery confirmation. If you need assistance, contact our support team.
Returns & Refunds
Can I return my order?
Returns are subject to our Returns & Refunds Policy. Please review the policy before sending an item back.
What should I do if my watch arrives damaged?
Please contact us as soon as possible with your order details and information about the issue. Our customer support team will guide you through the next steps.
What if I receive the wrong product?
Contact us with your order number and details of the product received. We will assist you in resolving the issue.
Contact & Customer Support
How can I contact Al-Sahar?
For quick support, you can contact us through WhatsApp:
+44 7949 873363
You can also email us at:
support@al-sahar.co.uk
What can customer support help me with?
Our team can assist with:
- Product information
- Order enquiries
- Delivery questions
- Returns & refunds
- Warranty support
- Watch setup and features
- General enquiries
